The following terms of use constitute an agreement between you (“you” or “your”) and LookHealth Inc. (“LookHealth”, “we”, “us”, “our”). The following terms of use, together with any other terms that are expressly incorporated by reference herein, (collectively, the “Terms of Use”) govern your access to and use of lookhealth.com (the “Website”), including any tools, resources, text, pictures, media, data, information and other materials or content contained on or provided through the Website, as well as any other products or services provided by us to you, including our Services (defined below) and your Report (defined below) (collectively, the ”Offerings”). Your use of our Offerings constitutes your agreement to follow and be bound by these Terms of Use. If you do not agree to these Terms of Use, you must not access or use our Offerings.
These Terms of Use do not alter the terms or conditions of any other agreements you may have with us in respect of any products, applications, services or otherwise.
Disclaimer
LookHealth provides a range of health and wellness solutions, including laboratory tests designed for wellness tracking, informational purposes, and educational insights. Our Offerings are not intended for diagnosing or treating medical conditions, and they should not be used as a replacement for professional medical advice, consultation, diagnosis, or treatment.
Not Medical Advice: LookHealth's Services are intended for informational purposes only and are not a substitute for professional medical advice, diagnosis, or treatment. Users should consult a qualified healthcare provider with any questions regarding medical conditions or health plans.
No Doctor-Patient Relationship: The use of our Services does not create a doctor-patient relationship between the user and LookHealth or any of its affiliated professionals.
User Responsibility: Users are responsible for ensuring that our Services are appropriate for their needs and for following all instructions provided with the testing kits.
Not Primary Care: LookHealth’s Services are not a substitute for primary care. They are not considered “medically necessary” under any government health insurance plan and are therefore ineligible for reimbursement. None of the Fees charged to you are payments for a provincially insured service or any component or constituent element of a provincially insured service.
Not Emergency Service: The Services made available through our offerings are not emergency services. If you are experiencing a medical emergency, call 911 or attend the nearest hospital.
Use of Services
Services: LookHealth provides at-home health testing kits that allow users to collect biological samples such as blood, saliva, or urine from any location. Users collect samples using the provided materials and instructions included in the kit. Once the sample is collected, it is mailed to a certified laboratory for analysis using the prepaid shipping materials supplied. A digital and printable report of the test results (the “Report”) is uploaded to the user’s secure portal within 5 to 7 days of the laboratory receiving the sample. For users seeking additional guidance, a follow up consultation with a LookHealth advisor is available for a fee. The consultation offers personalized insights and recommendations based on the individual's Report. Subscription plans are offered for regular health monitoring. These plans enable users to track their health over time by receiving periodic testing kits and updates on their wellness indicators. A DNA testing kit is available for purchase on the Website. This kit is provided by a third-party company (PowerDNA or Nutrigenomix) and offers users the opportunity to explore genetic insights related to their health and wellness.
How the Services Work:
Term
These Terms of Use take effect from the date you first use our Offerings and will remain in force until terminated by either party, as outlined in these Terms of Use (the “Term”). We may terminate these Terms of Use at any time, with immediate effect, by notifying you via email (using the email address you have on file) or through our Offerings. You may terminate these Terms of Use at any time, with immediate effect, by notifying us and ceasing use of our Offerings. If you continue to access any publicly available portion of our Offerings after termination, these Terms of Use will still apply to the extent of such use.
Modifications and Termination
We may, in our sole and unfettered discretion, modify or terminate these Terms of Use at any time. When we change these Terms of Use, we will: (i) place a notice on the Website and will send you an email or notify you by some other means as required by applicable law; (ii) post a new version to the Website; and (iii) indicate at the bottom of this page when the Terms of Use was most recently updated. We may require you to provide consent to the updated Terms of Use in a specified manner before further access or use of our Offerings is permitted. If you do not agree to the change(s) after receiving a notice from us of such change(s), you must stop accessing and using our Offerings. Otherwise, your continued access to or use of our Offerings after any changes to these Terms of Use indicates your acceptance of such changes.We also reserve the right to change our Offerings at any time, without notice or explanation. At our sole discretion, we may suspend your access to or use of our Offerings for various reasons, including but not limited to: (i) scheduled maintenance; (ii) violation of any provision in these Terms of Use; (iii) addressing an emergency security concern; (iv) making changes to our Offerings; or (v) compliance with regulatory requirements, changes in professional standards, or applicable law.
Privacy and Electronic Communication
We care about your privacy and security. By agreeing to these Terms of Use, you acknowledge and agree that LookHealth will collect, use, manage, and disclose your personal information, as outlined in our Privacy Policy. By creating an Account, using our Offerings or communicating with us by email or other electronic messages, you consent to receive communications from us electronically. We will communicate with you via your Account, e-mail, or by posting notices on the Website. You agree that all electronic communications from us, including agreements, notices, and disclosures, meet any legal requirement for written communication.
Third-Party Resources
Our Offerings may include links to third-party websites, content, or services, or allow you to access our Offerings from third-party systems (collectively, “Third-Party Resources”). LookHealth does not investigate, monitor, or guarantee the accuracy, reliability, or completeness of such Third-Party Resources, and we are not responsible for any content, accuracy, reliability, privacy practices, or other policies of the Third-Party Resources accessed through our Offerings. If you choose to access any Third-Party Resources, you do so at your own risk.
LookHealth is not responsible for any transactions or interactions with third parties found on or through our Offerings, including the payment and delivery of goods or services, which are solely between you and the third-party. By using the Third-Party Resources, you acknowledge and agree that LookHealth does not endorse or warrant the content, products, or services offered and are not liable for any loss or damage arising from your interactions with the third-party.
User ID and Account
To access certain features of our Offerings, you must create a user account on the Website (the “Account”) by selecting a username and password (the “User ID”). You are responsible for keeping your Account and User ID secure and must not share them with others. You must immediately notify us if you suspect unauthorized use of your Account.
You must provide accurate, current, and complete information for your Account, including up-to-date contact information to allow LookHealth’s advisors to contact you if necessary. We may suspend or terminate your Account if we suspect your information is inaccurate or incomplete. We may also disable your Account or User ID at our discretion, which could prevent you from accessing our Offerings.
Ownership
Subject to these Terms of Use, we grant you a revocable, worldwide, non-exclusive, non-transferable, and non-sublicensable right during the Term to access and use our Offerings solely in connection with the services we provide. You may download, display, or otherwise use content available through our Offerings, but this does not grant you ownership of the Offerings or the content. All intellectual property rights, including in any updates, adaptations, or derivative works, remain the sole property of LookHealth or third-party suppliers. Any use of Third-Party Resources provided in connection with our Offerings will be governed by such third parties’ licenses and not by these Terms of Use. All rights not expressly granted to you in these Terms of Use are reserved by us.
You acknowledge that any suggestions or ideas you provide will not be considered confidential, and these Terms of Use place no restrictions on our ability to use, profit from, disclose, publish, or otherwise exploit such suggestions or ideas without any compensation or obligation to you. You grant us, our affiliates and service providers, and each of their and our respective licensees, successors, and assigns, a fully paid up, perpetual, irrevocable, worldwide, royalty-free, non-exclusive and fully sublicensable right (including any moral rights) and license to use, license, distribute, reproduce, modify, adapt, translate, distribute, publicly perform, publicly display, import, sell, offer for sale, make, have made, derive revenue or other remuneration from, and otherwise exploit and disclose to third parties the suggestions or ideas, whether now known or later developed, and to authorize others to do the same.
No Reliance
The content provided on the Website is for general informational purposes only and is not intended to be medical advice unless explicitly stated otherwise by a LookHealth advisor during a consultation with you. The use of our Offerings is at your own risk, and LookHealth, along with its affiliates, subsidiaries, directors, officers, employees, agents, service providers, contractors, licensors, licensees, suppliers, and successors, assumes no responsibility or liability whatsoever for such use, except as required by law. Any statements or opinions expressed in Third-Party Resources are of the sole responsibility of the respective authors or entities. You acknowledge that you should not solely rely on the content, or the Report made available through the Offerings. The only medical or health advice available to you via the Offerings will be from a LookHealth advisor during a consultation, acting in their capacity as an independent contractor.
Warranties and Limitation of Liability
OUR OFFERINGS, THE REPORT, AND ANY PRODUCTS OR SERVICES FOUND ON THE WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. LOOKHEALTH IS NOT MAKING REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND WITH RESPECT TO OUR OFFERINGS, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. ANY AND ALL RISK ARISING OUT OF THE WEBSITE OR USE OF OUR OFFERINGS, IS AT THE SOLE RESPONSIBILITY OF YOU TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.
LOOKHEALTH AND OUR LICENSORS, SUPPLIERS, ADVERTISERS, SPONSORS, AGENTS, AND REPRESENTATIVES DO NOT WARRANT THAT YOUR USE OF THE WEBSITE OR OFFERINGS WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEBSITE IS FREE OF VIRUSES, BUGS, OR OTHER HARMFUL COMPONENTS. YOU ACKNOWLEDGE THAT YOU ARE RESPONSIBLE FOR OBTAINING AND MAINTAINING ALL TELEPHONE, COMPUTER HARDWARE, SOFTWARE AND OTHER EQUIPMENT NEEDED TO ACCESS AND USE THE WEBSITE, AND ALL CHARGES RELATED THERETO. YOU ASSUME ALL RESPONSIBILITY AND RISK FOR YOUR USE OF THE WEBSITE AND OFFERINGS AND YOUR RELIANCE THEREON.
UNDER NO CIRCUMSTANCES SHALL WE OR OUR AFFILIATES, OR OUR RESPECTIVE OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, CONTRACTORS, AGENTS, OR LICENSORS, OR ANY SUCCESSORS OR ASSIGNS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF BUSINESS, ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, PERSONAL INJURY, OR PROPERTY DAMAGE, REGARDLESS OF WHETHER WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
NOTWITHSTANDING ANYTHING CONTAINED HEREIN, THE LIABILITY OF LOOKHEALTH FOR ANY REASON AND UPON ANY CLAIM SHALL BE LIMITED TO AN AMOUNT EQUAL TO THE TOTAL MONIES PAID BY YOU TO US FOR THE SPECIFIC USE OF THE WEBSITE OR USE OF OUR OFFERINGS THAT RELATE TO THE CLAIMS OR LOSSES.
Indemnification
You agree to indemnify, defend, and hold harmless each member of LookHealth, including its shareholders, directors, officers, respective employees, attorneys, assigns, successors-in-interest, contractors, vendors, suppliers, licensors, licensees, and sublicensees, from and against any and all claims, damages, causes of action, costs (including reasonable solicitor client fees), and other expenses that arise out of or relate to your breach of these Terms of Use or your use of our Offerings. The indemnification provided for herein shall survive the expiration, termination or completion of transactions to which these Terms of Use apply.
Geographic Restrictions
Our Offerings are available in Canada and the United Stated (the “Jurisdictions”), except for in Quebec and New York, and are intended solely for use by persons located within the Jurisdictions. Our Offerings are not meant for use in any jurisdiction outside of the Jurisdictions or where their use is prohibited. We rely on you to provide accurate information about your physical location when accessing our Services.
Fees and Payment Terms
In consideration of our Services, you agree to pay the fees and, if applicable, additional charges, according to the payment terms of the Service (the “Fees”). All Fees charged to you are payable directly to LookHealth.
If the order has not shipped, you may contact customer service to cancel your order and receive a full refund. Otherwise, all payments of Fees are final and non-refundable. Fees do not include applicable taxes such as sales, use, gross receipts, value-added, GST, HST, personal property, or other taxes. You are responsible for all such taxes and any related charges, such as duties, tariffs, import and export fees, or similar charges, except for those based on LookHealth’s net income or profits.
You will provide LookHealth, or a third-party payment processor, with the necessary information to process payments, including billing information requested through the Website or the third-party’s Website. Payment processing is subject to the terms, conditions, and privacy policies of the third-party, if applicable, in addition to these Terms of Use. LookHealth is not responsible for any errors or actions by the third-party payment processor. You may pay Fees by any method available through the Website or third-party payment processor’s Website. By submitting your payment information, you authorize LookHealth or the third-party to charge the provided payment method at their discretion (but within 30 days of authorization). You represent and warrant that you will not use any payment method unless you have the necessary authorization. LookHealth reserves the right to correct any errors or mistakes made by a third-party payment processor, even if payment has already been requested or received.
Unless otherwise specified, all dollar amounts related to these Terms of Use will be in Canadian dollars. LookHealth reserves the right to modify the Fees, taxes, and payment terms at its sole discretion, without prior notice. Additionally, LookHealth may refuse or cancel any service request if it detects issues with payment, availability, or fraud concerns, and will notify you through the contact information provided at the time of order.
Your Responsibilities
Unauthorized access or use
You agree to use reasonable efforts to prevent unauthorized access to or use of our Offerings.
Notify
You must promptly notify us if you become aware of or reasonably suspect any unauthorized or illegal activity, or any security breach involving your Account or User ID, including any loss, theft, or unauthorized use or disclosure of your login credentials or account information.
Prohibited Use and Restrictions
You agree not to, and will not allow anyone else to:
Security
Downloading and viewing the Report is at your own risk. You are responsible for taking measures to protect the security and integrity of your computer or mobile device, as well as covering any costs for services, repairs, or connections required due to your use of our Offerings.
Additional Terms
Your access to and use of certain features or services within our Offerings may be subject to additional terms and conditions presented to you by us, our providers, or LookHealth’s advisors. These additional terms and conditions are incorporated by reference, and you agree to comply with them at all times. In the event of any conflict or inconsistency between the additional terms and conditions and these Terms of Use, the provisions of these Terms of Use will govern to the extent of such conflict or inconsistency, unless the additional terms and conditions expressly state otherwise. If you do not agree to the additional terms and conditions, you may not be able to access or use those specific features or services.
Miscellaneous
Governing Law
These Terms of Use and the Offerings are governed and construed in accordance with the laws of the province of Alberta and the federal laws of Canada applicable therein, without regard to the conflict of law principles. Any action or legal proceeding arising from or related to the Offerings, or these Terms of Use shall be brought in the courts of Edmonton, Alberta, and each party irrevocably submits to the exclusive jurisdiction of these courts. You waive any objections to the jurisdiction or venue of these courts. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms of Use. This choice of jurisdiction does not prevent LookHealth from seeking injunctive relief for violations of intellectual property or confidentiality obligations in any other relevant jurisdiction.
Entire Agreement
These Terms of Use constitute the entire agreement between you and LookHealth with respect to the subject matter thereof and supersede all prior or contemporaneous communications and proposals, whether written, oral, or electronic, between you and LookHealth with respect to the Website or purchases made thereon.
Waiver
The failure of LookHealth to insist upon the strict performance of any of these Terms of Use will not be deemed to be a waiver of any of the right or remedies of LookHealth, nor of its right to insist upon strict performance of such term or of any other term in the future.
Severability
If any part of these Terms of Use is found to be invalid, illegal, or unenforceable under applicable law, such invalidity, illegality, or unenforceability shall not affect the enforceability or validity of the remaining provisions in that or any other jurisdiction. The invalid or unenforceable provision will be superseded by a valid, enforceable provision that most closely matches the intent of the original provision, and the remainder of these Terms of Use shall continue to govern your use of the Website and the Offerings.
Assignment
These Terms of Use are personal to you, and are not assignable, transferable, or sublicensable by you except with our prior written consent. We may assign, transfer, or delegate any of its rights and obligations hereunder without your consent.
Contact Us
If you have questions or concerns about this Terms of Use, you may contact us at hello@lookhealth.com.
Last updated: February 12, 2025