Frequently Asked Questions

How long does it take to get my results?

Your report will be posted to your LookHealth portal within 2 weeks from the time the lab receives your sample. You will receive an email notifying you when your results are ready.

How secure is my personal information?

Nutrigenomix is the only DNA testing company that ensures anonymity of all samples and uses the most stringent standards for secure data transfer, privacy and security.

Does LookHealth share my test results with my doctor or add them to my provincial or state digital health record?

No. Your results are private and only accessible through your secure LookHealth account. If you choose to share them with a healthcare provider, you can download a secure PDF directly from your account.

Can my healthcare advisor write prescriptions?

No, LookHealth healthcare advisors do not write prescriptions. However, our reports are designed to be accessible and easy to share with your primary care provider or specialist.

How do I book a follow-up consultation?

You can schedule your follow-up appointment directly through your account on LookHealth.com. The cost is $50, and sessions are offered over the phone or via Zoom, depending on your preference.

What should I do if I am not well? Should I still collect my sample?

It is best not to collect your sample while you are sick, particularly if you are testing for your baseline hormone levels, as illness can affect the accuracy of the results

Is the sample collection process painful?

No, as our kits only require a saliva sample or finger nick. There may be minimal discomfort with using a lancet for a blood spot sample collection, such as a slight pinch or discomfort from a finger nick.

Are LookHealth’s tests suitable for children?

Yes, but parental or guardian consent is required for anyone under the age of 18, which can be digitally signed during the test registration.

What if my result is abnormal or concerning?

If a result is life threatening or serious, a physician from our clinical team will reach out to discuss it with you. If you are concerned with abnormal results, we recommend you print the report and share it with your physician or other healthcare professional. You may also opt to book a consultation with one of our healthcare advisors for an additional fee to discuss your results in more detail.

How do I access my test results?

You’ll receive an email when your results are ready, and you can access them through your LookHealth account.

Which countries do you ship to?

At this time, we fulfill orders for customers in the United States and Canada, excluding New York and Quebec.

Can I return samples over a weekend or holiday?

Yes, you can return your samples on any day, including weekends and holidays. If you are unable to mail the samples immediately, please store saliva samples in the freezer and keep dried blood samples at room temperature.

Is shipping free?

Yes, we offer free shipping on all orders to you and the lab. A pre-paid return shipping label is included in your test kit.

Can I gift a home testing kit to someone else?

Yes, you can purchase the kits as gifts. Upon receiving the kit, the test taker must create an account and activate the test under their name.

Does my sample expire?

Your collected sample is valid for testing for up to 14 days after collection. Please mail your sample back as soon as possible to account for any shipping delays and to ensure accurate results.

How do I collect my saliva sample?

Before collecting your sample, please make sure to activate your kit at lookhealth.com/activate. Watch the saliva collection video for more information, and read the sample collection instructions provided in your test kit. Refer to your instructions to determine if you are collecting 1 or 4 samples and follow the required timing.

How do I collect my blood sample?

Collect your blood sample first thing in the morning, within 30 minutes of waking, by pricking your finger with a lancet provided in the test kit. Place a few drops of blood on the collection card and let it dry for at least 60 minutes. Once dried, send your sample back in the pre-paid mailing envelope to the lab for testing. Before collecting your sample, please make sure to activate your kit at lookhealth.com/activate. Watch the blood collection video for more information, and read the sample collection instructions provided in your test kit.

How do I activate my test?

Locate the blue registration card inside your kit, then scan the QR code or enter the activation code at lookhealth.com/activate. Sign in to your LookHealth account and complete the required fields for test activation.

How is my personal information and health data protected?

LookHealth complies with HIPAA and PIPEDA regulations and follows strict security protocols to protect your personal and health information. Your data is encrypted and securely stored, and your results are securely delivered using compliant methods to ensure your privacy and security.

Will I be able to understand my results?

Yes. Your report is designed to be clear and easy to follow, with personalized insights and actionable recommendations. If you have questions, our healthcare advisors are available to guide you through your results and help you create a plan based on your unique health profile.

How long does it take to receive my results?

Test results are typically available within 2 to 7 days after the lab receives your sample. You can track the progress of your sample’s processing through your LookHealth.com account.

Do I need a prescription to order a test from LookHealth?

No. Our tests are designed for consumer use and are authorized and reviewed by a physician.

How do LookHealth’s tests compare to traditional laboratory testing?

Our at-home tests are a convenient alternative to in-clinic testing: collect your blood or saliva sample, then send to our partner CLIA-certified, CAP-accredited labs for analysis. Results are as accurate as traditional lab tests, and every result is reviewed by a physician.

How accurate are the test results?

Our tests are analyzed in CLIA-certified and CAP-accredited laboratories, meeting the highest federal and industry standards for accuracy and precision. Each sample undergoes rigorous validation processes, delivering results that are as accurate and reliable as those from traditional laboratory testing.

What is the purpose of a LookHealth follow-up consultation?

A follow-up consultation is designed to help you fully understand your health data and take actionable steps toward your wellness goals. We know that health data can sometimes be overwhelming, which is why our healthcare advisors are here to guide you through your results and provide the support you need to create a clear, personalized action plan.

How can a follow-up consultation benefit me?

LookHealth’s reports offer comprehensive interpretations and personalized recommendations, but a follow-up consultation allows you to dive deeper. This session provides one-on-one support to discuss the specifics of your health data, and your advisor can help develop a personalized testing and lifestyle schedule based on your unique needs and health goals.

Can LookHealth direct bill my insurance company?

We do not bill insurance companies directly. However, our tests are authorized by a physician and may be eligible for reimbursement through your insurance plan or HSA/FSA accounts. We recommend checking with your insurance provider to confirm coverage and submitting a claim for reimbursement if applicable.

What is LookHealth’s return policy?

If your order has not shipped, you may contact customer service to cancel your order and receive a full refund. Otherwise, all sales are final.

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